Our “Good” CQC Assessment Rating

At Waltham House, we’re incredibly proud of our “Good” rating from The Care Quality Commission. For those who don’t know, The Care Quality Commission are an independent regulator of health and social care in England.

They monitor, inspect and regulate health and social care services. They’re pretty much the OFSTED of the health and care services industry. Once they’ve inspected the care home, they rate the experience and then publish it.

In April 2017 a report was released by Independent Age which announced the best and worst areas for care home quality in England. We were utterly astounded to see that in the North East Lincolnshire area more than 32% of care homes rated Inadequate or Requires Improvement. What’s worse is that Yorkshire & The Humber were amongst the lowest rated regions. Beaten only by The North West with 33% rated “Inadequate or Requires Improvement. This goes to show why we’re so proud of our “Good” rating.

During the CQC’s unannounced inspection, assessments were carried out to enable staff to support our residents in taking positive risks, whilst keeping them safe from harm. Our thorough staff training shined through and checks were carried out to make sure our fantastic care home staff were able to meet the resident’s needs. All medications were reported to be managed by a trained member of staff and administered correctly. They

The CQC report went on to say, “Staff demonstrated courtesy and consideration for people’s needs and upheld their dignity and respected their wishes for privacy. People and their relatives were involved in the planning of their support, which was reviewed on a regular basis. Information about residents was maintained in a confidential manner.”

We’re very happy with our final “Good” rating. If you’d like the read the report in full you can read it here