Key Worker Service

As a resident at Waltham House you will have your own dedicated keyworker. Shortly after your arrival you will be introduced to your keyworker whose job it is to get to know and support you, and if applicable, your family. They’ll help you settle in, make changes to your room to make it a home-from-home, show you round and introduce you to your fellow residents.

They will be committed to ensuring that your needs, preferences and lifestyle choices, as well as expectations are met. And they will do this through the provision of a care plan.

A care plan is a comprehensive document that we use get to know you. Along with the manager, your keyworker will work through it with you to understand your needs from personal hygiene to medication, any routines, likes and dislikes and what’s important to you.

Your keyworker will then periodically review your care plan with you to help you make any changes if applicable, and support you to achieve your goals. This is something that can be done as often as is necessary and should you require access to your care plan it’s available at any time.